Order changes

Order changes that reach the floor.

Clients change instructions. Your team needs the update before the next pick.

Apply for free implementation

Client requestClient change

Please use plain packaging.

Instruction checked before picking

Order stageAwaiting pick

Warehouse confirmationPacking instruction confirmed

Built around your operation.

We connect the process to your current WMS, client requirements and approval rules. Your team keeps control of changes that need a decision.

From request to confirmation.

Keep the request with the correct client and order.
Check the current fulfillment stage.
Route a late or uncertain change to the responsible operator.
Keep warehouse confirmation with the request.

Before and after.

Order changes: before and after
Daily work	Before	After
New instructions	Updates stay in email while picking continues.	Updates reach the right order and warehouse team.
Order status	Staff check the WMS and call the floor.	The current order stage stays with the request.
Confirmation	Staff chase replies to find out what happened.	Warehouse confirmation stays with the client request.
Client response	Clients follow up to find out whether a change happened.	An update can follow the warehouse confirmation.

See what’s improving.

Compare how long it takes to confirm a change. Check whether fewer requests are missed or need another call to the floor.

Faster confirmationFewer missed changesLess repeated follow up

Compare time spent on one task.

Illustrative example. Enter your own figures.

Minutes beforeMinutes afterTimes per week

Time spent each week

Before8.3 hours

After5 hours

3.3 hoursTime freed each week

40%Less time per task

Same task volume, using the values above.

Common questions.

Can clients change orders after picking has started?

Late changes need the right checks. We connect the request to the current order stage so your team can decide what can still be changed.

Will this work with our WMS?

We review your WMS, order sources and access, then agree how requests and confirmations fit into the process your team already uses.

Who approves a change?

You decide which changes can follow an agreed rule and which need an operator. We make that responsibility clear with your team.

What happens if an order has already shipped?

The request stays linked to the order and goes to the person who can help the client with the next step. A shipped order is handled differently from an order still being picked.

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Let’s simplify
your operation.

Your first project could qualify for free implementation.